Protection of personal information and privacy
At the 3 BROTHERS Hotel, we are dedicated to offering the highest quality of products, services and also experiences in Naxos. We value your custom and the trust you have in us. We recognize that the protection of personal data is a highly significant issue. That is why we have developed a policy to ensure the protection of personal data, and to explain our practices as to how we collect the personal data securely when you visit our website. We are obligated to notify you about how we process your personal data that is received from other sources other than the website, such as written or verbal communication or updates we have when you visit our hotel.
Please read our policy ensuring the protection of personal data carefully before you provide us with any personal details. Moreover, please note that this policy does not apply to the processing of personal data by third parties such as airlines, car rental companies or other service providers, such as companies that organize or offer discount packages.
Personal data that we collect/process:
When coming into contact with our visitor or client, it is likely that we will gather personal information. Apart from any other information that you may choose to disclose to us, this data may include: your personal details such as your name and surname, date of birth, means of communication, the name, title and address of the business, credit card details including the 3 digit security number on the back of the credit card, the member number, details relating to partners’ itineraries such as the date of arrival and departure, room preferences and holidays, travel history and the booking details at the hotel as well as details of the corresponding flight and car rental.
We also collect further information when you communicate with the hotel 3 BROTHERS by different methods such as:
At some point, the website may offer a link which may allow you to send an e-card or to share a message with one or more of your friends. If you opt for this choice, you will be required to provide the recipient’s email as well as the text you wish to include. By using this link, we are given the right to record and use the recipient’s name and email address for communication purposes.
Use of personal data that is collected:
We use your personal information in order to provide the services that you require from the hotel 3 BROTHERS, to process: a) bookings b) purchases of package holidays or other transactions. Your personal data is also used to provide you with necessary information, regarding the planning of meetings or other events for the provision of specific information regarding the report conducted for administrative reasons.
It is also possible to use this information: a) to improve our hotel services, so as to provide you with the highest standard of hospitality. Your details may also be used to send you newsletters, to include you in promotions concerning new discount packages (specials) and carry out market research as well as to give you the opportunity to participate in competitions through email or post. If you apply for employment at 3 BROTHERS the information you provide us with is used to process your work application.
Handling personal data:
If you choose to use the link ‘Book online’, for the invoice details, your bank will be informed and if it is a company credit card, most likely your company will be informed.
Group events or happenings: if you visit the hotel 3 BROTHERS as a member of an event or conference, the organizers of such conferences and events may be informed concerning the collection of information regarding the guests organizing or participating in the conference or event.
Business associates: from time to time we provide the possibility for special offers in collaboration with company associates and other companies to which we offer services, where it is possible for personal data to be shared. For example, to jointly organize promotions and offer prizes through competitions, with other companies, with which we will offer prizes together. If you participate in such promotions or competitions, it is possible that we will share your personal details with our co-guarantor or a third party sponsor.
Onsite services: we may share personal data with onsite service providers, who provide special services such as dinner at a specific restaurant.
Service providers: we depend on the service providers in order to be able to offer some products and services, such as the invoicing of credit cards, booking services via email or direct mail that process the credit card transactions, the security of the data and the services that organize competitions and events, but also market research and competitions for which it is essential to be provided with personal details.
The hotel 3 BROTHERS will disclose the personal information to the service providers depending on the case.
Business transactions: it needs to be taken into consideration that we are developing our company, as for example when we sell, purchase, rebuild or reorganize our businesses or assets. In case of a merger, solidification, sale, liquidation, or transfer of our assets, the hotel 3 BROTHERS can at its own discretion transfer, sell or define the extent of the data that it has collected and which include without limitation the non-personal and personal details to one or more companies or third parties.
In addition, the hotel 3 BROTHERS may disclose personal data, with or without having notified you beforehand, so as to:
a) conform to the applied laws,
b) respond to government research or the public authorities’ requests,
c) comply with the legitimate lawful process,
d) protect the rights, privacy, security or the property of the hotel 3 BROTHERS , the visitors, guests, employees or the public,
e) allow us to exhaust all legal possibilities so as to avoid damages
g) we are able to respond to an emergency.
Sensitive personal data
The term ‘sensitive personal data’ refers to the relevant information concerning race or origin, the political views, religion, or other beliefs, health, criminal record or syndicate membership. We do not generally collect sensitive personal details unless they have been given to us voluntarily by you.
We can use any information concerning your health provided by you in order to satisfy any special requirements or needs.
Minors’ personal data
We do not collect personal data from people under the age of 18. As a parent, or legal guardian, please do not allow your children to give their personal details without your permission.
When you visit and interact with our website, the hotel 3 BROTHERS and the third parties, with whom the hotel 3 BROTHERS is committed to providing services to3 BROTHERS , may collect non personal information (i.e. a catalogue of areas to visit).
As on other websites, our website may use ‘cookies’ or other technologies to help us deliver contents relevant to your interests, so as to process your reservations, your requests or to analyze your plans for your visit. The ‘cookies’ alone cannot be used to reveal your personal identity. This information defines the search engine on our main computers when you visit our site. If you wish to remove the cookies at any time from your computer, you may delete them by using the navigation program ‘Browser’ on your computer (use the Help options on your navigation program ‘Browser’ to learn how to delete the cookies).
We may also collect details with the use of ‘pixel tags’, ‘web bacons’, ‘clear Gifs’ or similar means (collective, pixel tags) that allow us to know when you visit our website. Through the pixels tags, we receive non-personal data or all the information, (i.e. the name of the areas, the areas of the website you have visited, your operating system, the issue of the navigation program (Browser), and the URL you came from and that can be used to strengthen the direct connection and recognize the movement plans throughout the website.
Furthermore, we can use the digital advertisements of third parties to assist those being advertised on the website. Please note that digital advertisements can also use ‘pixel tags’, ‘cookies’ and other technologies, which among others allow the advertisers of third parties to record which adverts or navigation programs have detected you and which website pages or ads have been delivered. The hotel 3 BROTHERS does not monitor the use of such technology or the information that transpires and is not responsible for any actions or policies of third parties.
Because non-personal information does not define you personally, we can use or disclose such information for any reason. In some cases, we can combine non-personal information with personal information (like the incorporation of email addresses in the cookies). If we combine any personal information with the personal data, the combined information will be handled by us as non personal information according to the present policy regarding the use of the website and the policy protecting personal data.
Connections to third party websites
Our website can contain links with third party websites. Please note that we are not responsible for the collection, use, maintenance, distribution, or disclosure of details and information by third parties. If you provide personal data to third party websites, their policy concerning the protection of personal data and terms of services will apply. We advise you to be informed first about the particular policy of the website you use before you grant access to your personal information.
Protection of personal information
The 3 BROTHERS hotel will take all the necessary measures: a) to protect the personal data it has collected from any unauthorised access, disclosure, change or destruction and b) to maintain and update the personal data, according to the law. We also seek and demand from the providers of our services to do their utmost to maintain the confidentiality of your personal details. With reference to the online transactions, we use modern technology to protect your personal data which you forward to us through our website. Unfortunately, no security system or system of forwarding the details through the website can guarantee that it is foolproof.
To protect and safeguard your personal data, we advise you not to include sensitive personal data in emails which you may send us. Please do not send us credit card numbers or any sensitive personal details via email.
Right to be forgotten
To the extent that is required and permitted by law, you may request to be informed about your personal data that we maintain, and where necessary, ask us to update, correct, or delete the personal data that we keep on our active database. We will carry out all the necessary adjustments and changes in a time period defined by law and which are permitted by law, for a predetermined fee to cover the expenses of your request. Such requests must be put in writing and sent to the following address: 3 BROTHERS Hotel, Naxos, 84300 Greece.
In order to protect your confidentiality, we can respond to such requests and via your email address that you have registered.
In some cases, according to the law, you may require our associates to discontinue keeping a file with your personal details or for 3 BROTHERS hotel to delete the file with your personal data, because they were collected by unauthorised means. The request can be sent via email or written message to the hotel 3 BROTHERS , Naxos, 84300, Greece. We will strive to process all the requests with accordance to the law.
The personal data is kept for a period necessary in order to be used as described in these terms, unless a longer period is required or allowed by the law.
Options- marketing catalogues
If you have provided us with your contact details (email address or telephone number) we can inform you about our services or invite you to events via email, telephone or post.
If you do not wish to receive marketing material from us, you can do so at any given time by emailing 3 BROTHERS and expressing that you wish to be deleted from the list.
Please note however, that if you withdraw as described above, we will not be able to delete your data from our business associates’ databases with which we have already shared your personal data (i.e. your personal data has been shared prior to the date of your request).
Modifications to our policy
IF YOU WISH TO CONTINUE RECEIVING SERVICES FROM OUR WEBPAGE AND COMPANY, COMPLETE AND SUBMIT THE FOLLOWING QUESTIONNAIRE.
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